How to Get More 5-Star Reviews on Airbnb

Reviews are everything. Here’s how to turn happy guests into glowing testimonials

Why Reviews Matter So Much

One glowing review can lead to ten new bookings. One bad one can make them vanish. Guests don't just look at the stars, they read between the lines. They're hunting for real stories, real proof, and any red flags they can spot.

The good news? You’re in control. A five-star review isn't some random reward. It’s the result of thoughtful hosting and smart systems that make guests feel taken care of from start to finish.

Let’s get into how to make that happen.

1. Do the Basics Better Than Anyone

Before you try to dazzle guests with fancy extras, make sure the fundamentals are rock solid. A clean space. Hot water that works. Light bulbs that switch on. You’d be surprised how many hosts miss the obvious.

What to do:
Create a pre-checklist and stick to it. Walk through the space like a guest would. Notice what feels off. Fix it before they arrive. Consistency wins.

2. Say Exactly What They’re Getting

Guests don’t mind a small flat or a quirky layout. What they hate is being misled. The more honest and accurate your listing is, the more trust you build before they even book.

What to do:
Look at your listing with fresh eyes. Does it match reality? Are the photos up to date? Is the description clear? Set expectations right and guests will walk in already happy.

3. Make Check-In Foolproof

No one wants to wrestle with a lockbox in the dark or scroll through pages of instructions after a long flight. The smoother the check-in, the better the first impression.

What to do:
Use a smart lock or clear key safe. Send instructions in a single message with everything they need. Add photos to guide them. Keep it simple.

4. Communicate Like a Real Person

You don’t need to sound like a corporate robot. Be warm, be helpful, and keep it human. Guests appreciate fast replies, clear answers, and just enough contact to know you care.

What to do:
Send a friendly welcome message. Check in once during their stay with no pressure. Respond quickly if they reach out. You’re a host, not a customer support agent.

5. Add a Bit of Thoughtfulness

It’s not about luxury. It’s about care. A welcome note. A bar of chocolate. A playlist that suits the mood of the space. These are the things that turn a stay into a story guests want to tell.

What to do:
Pick one thoughtful touch you can offer every guest. Keep it simple and consistent. It shows effort, and effort sticks.

6. Ask for the Review While the Memory is Fresh

Timing is everything. Catch guests while they’re still smiling. Don’t wait three days and hope for the best. Ask nicely, and most will be happy to leave a review.

What to do:
Send a short thank-you message within 24 hours of check-out. Mention that reviews help and you’d love their feedback. Make it easy for them.

Final Thought

Five-star reviews are built one detail at a time. Be clear. Be thoughtful. Show up when it counts. Hosting is a business, but it’s also hospitality. Do it well and guests won’t just leave happy — they’ll tell the world about it.